Qualifications and attitude put spring to admin career leap
The competition for each and every administration job is fierce according to Denise Love, General Manager, Russo Recruitment.
Mrs Love advised those making a career leap into an office environment to gain some business administration qualifications.
"It's a mistake to think someone answering the phone or greeting people as a receptionist, does not need a qualification.
"A Certificate II in Business is the perfect entry level course for those wanting a career in administration.
"The course must contain a work experience component and cover areas such as customer service, word processing / spread sheeting skills, teamwork, business technology, workplace processes (mail and record keeping).
"The right training ensures you stay in touch with job market expectations and work experience is a wonderful pathway to work. It allows both you and the employer to measure if you have the right skills and attitude for a career in administration.
"After achieving a Certificate II in Business, candidates can then undertake further Certificate and Diploma qualifications to develop more specialised technical skills and knowledge," Mrs Love said.
Sarina Russo, Managing Director, Sarina Russo | Group of Companies said the X-factor in securing a job in administration is attitude.
"Before I hire anyone, I need to be satisfied they have a customer-focused attitude. They need to do ordinary things extraordinarily well, like picking up the telephone with enthusiasm, excitement and interest and making the person at the other end of the line feel special," Ms Russo said.
Ms Russo said today's employers expect a successful administrators to demonstrate ten key attributes:
- Integrity;
- Reliability;
- Efficiency;
- Enthusiasm;
- A can-do attitude;
- Up-to-date technological skills;
- The ability to work under pressure to tight deadlines
- The ability to work unsupervised or as part of a team; and
- The ability to work in a multi-generational /multi-cultural environment
- Be a great communicator
For more information on training options call Sarina Russo Institute on 1 800 078 776 or visit sarinarussoinstitute.com.au
